Refund Policy
Last updated: 22.02.2026
At Zerqix, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.
Return Eligibility
You may request a return if:
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The request is made within 30 days of delivery
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The product is unused, undamaged, and in original packaging
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All accessories included with the product are returned
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
We do not accept returns for:
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Used or damaged products
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Items returned without original packaging
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Returns requested after the 30-day period
How to Request a Return
To initiate a return:
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Email us at support@zerqix.com
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Include your Order ID and reason for return
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Our support team will guide you through the next steps
Do not send the product back without confirmation from our team.
Refund Process
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days after inspection.
Refund Method
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Prepaid orders: Refunded to the original payment method
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Cash on Delivery (COD) orders: Refunded via bank transfer or UPI (details will be requested)
Return Shipping
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Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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Shipping charges (if any) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Share clear photos or videos of the issue
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Our team will arrange a replacement or refund after verification
Late or Missing Refunds
If you haven’t received your refund after the stated period:
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Check with your bank or payment provider
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Contact us at support@zerqix.com for assistance
Contact Us
For any questions regarding returns or refunds, reach out to us at:
📧 support@zerqix.com